Social Window guild tab is empty/bugged

Started 11 Apr 2019
by CelestialCelery
in Resolved Issues
When I type /social to bring up the Social Window, it's as if I execute the /GC COMMANDS command instead - the Social Guild tab is completely empty of members, including offline members. This bug appears to affect everyone in the guild.

Events leading up to the incident:

*Used /gc removeaccount NAME1
--NAME2 who was offline was removed, NAME1 stayed in guild
*Used /gc remove NAME1
--Didn't see any updates in the chatlog
*Used /gc kick NAME
--Didn't see any updates in the chatlog
--Went LD about 1-2 seconds after last command, but it's of course possible it might've been from an earlier command or even an unlikely coincidence.
*Tried logging back in, "account already logged in"
*Tried logging back in, logged in

/social guild tab is now bugged and empty, online-only guild members still show up on /GC WHO though.

Issue Timeline

11 Apr 2019 CelestialCelery created this issue
14 Apr 2019 Sherany triaged this issue
17 Apr 2019 Shreds triaged this issue
17 Apr 2019 Shreds changed the status of this issue from new to open
21 Apr 2019 Shreds assigned this issue from Nobody to Shreds
22 Apr 2019 Shreds changed the status of this issue from in_progress to resolved
Thu 11 Apr 2019 3:01 PM by CelestialCelery
The /social tab is now functioning again as before. There was a server reboot a few minutes ago which I suspect may be the reason behind the issue now being fixed?
Sun 14 Apr 2019 3:04 PM by CelestialCelery
We are currently experiencing this bug once more. This time the only command executed was /gc removeaccount namex, which will hopefully narrows down the issue and make it easier to fix.
Mon 15 Apr 2019 2:54 PM by CelestialCelery
Today's reboot has fixed the /social bug issue as suspected. However, with the more and more infrequent reboots, it's becoming an unreliable/infrequent fix, and the bug itself is severely crippling our guild when we are unable to easily get an overview over our online guild roster for days.
We would genuinely appreciate it if a permanent solution could be found
Mon 22 Apr 2019 4:03 PM by CelestialCelery
We just tested it on a volunteer, and /social no longer appears to break. Thank you so much for fixing this bug

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