Your account has no access to this game!

Started 15 Dec 2019
by wildkat
in Support Center
Hi

Stopped playing months ago, thought i'd give it another go as I have some time on my hands.

Get the message in the title when trying to log in.

I don't recall being banned etc, I just stopped playing one day...

Any help?
Thanks
Sun 15 Dec 2019 4:03 PM by Uthred
Ashok wrote: ↑
Sat 17 Aug 2019 6:41 PM
Error: Your account does not have access to this game.
When: Startup of the game client during initial loading screen

This error indicates that your game account got suspended.
You - or someone with access to your account and/or computer (depending on the violation) - did violate at least one rule that can lead to a ban.
Phoenix https://playphoenix.online/rules

Check the ban forum: https://forum.playphoenix.online/viewforum.php?f=14
In most cases you will find a thread about your account (last played character name), with details about the violation and the ban duration.

If you cannot find yourself in the ban-forum or got questions, feel free to send a private message to a gamemaster here on the forum or the Phoenix Discord.
Do not talk about your ban in public.
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